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Five steps to success

Our methodologies are based on a mix of Six Sigma, Prince2 and ITIL practices.

Jump to: Design / Transition / Operations / Continual Improvement / Four Pillars

We are a Technology Services company which specialises in innovative information solutions.

Discover

  • We examine your business, gaining visibility into key document processes.
  • From there we can design a solution that removes manual process and allows you to concentrate upon your core activities.

Design

  • Based on the data from the Discovery phase, we will design a solution that meets your business requirements.
  • During this phase we work with you to ensure that the only impact on your business and your people, is a positive one.

Transition & Implement

  • Here we use our experience, skills and knowledge to project manage the implementation and introduction of the new solution and help change user behaviour so that you get the best results.
  • And we keep working with you to make sure it stays that way.
 

Operations

  • Once up-and-running, we will make sure everything meets your needs now and into the future.
  • At the core of our offering is detailed Mangement Information, where we take responsibility for managing the service against agreed KPIs and managing to SLAs, to deliver and agree the business case.
  • We provide a service desk for event, incident and problem escalation management, and service request fulfilment for those occasions you need to contact us.
 

Continual Improvement

  • Unlike some service solutions, our services comprise a Continual Improvement phase, to ensure the benefits are delivered and that the solution remains optimised over time, meeting the evolving needs of your organisation.
  • We define clear contract governance that ensures that it is clearly understood when, how and with whom we will review the status of your Stratas contract(s) and the format and content of those regular reviews.

The Four Pillars