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The North West Air Ambulance (NWAA) is a helicopter emergency medical service operating across 14 retail shops. Manual scanning of Gift Aid forms and supporter documents was consuming significant staff time every week.
The North West Air Ambulance was manually scanning approximately 150 documents weekly, with staff spending 5 hours per week on scanning and data entry. Paper documents accumulated in retail shops and external secure storage costs were significant.
- Manual scanning of approximately 150 documents weekly
- Staff spending 5 hours per week on scanning and data entry
- Paper documents accumulating in 14 retail shops
- High costs from external secure storage of paper forms
- Slow response times for supporter queries and donation lookups
Stratas implemented automated back scan and digitisation across NWAA's 14 retail shops, focusing on Gift Aid forms and GDPR-compliant document storage with quick digital lookup of supporter records and donation history.
- Automated back scan and digitisation across all 14 retail shops
- Focus on Gift Aid forms and GDPR-compliant storage
- Quick digital lookup of supporter records and donation history
- Eliminated need for external secure paper storage
How we delivered.
The solution was deployed across all 14 retail locations, replacing manual scanning workflows with automated digitisation and centralised digital storage. Customer service response times improved immediately.
What changed.
5 hours
Time saved weekly
14
Retail shops digitised
Significantly reduced
Storage costs
Instant
Supporter lookup
“We wanted to access information quickly — Stratas provided a solution for us to do just that.”
Paul Partridge
Charity / Healthcare · Head of Data Insight, North West Air Ambulance
5 hours
Time saved weekly
14
Retail shops digitised
Significantly reduced
Storage costs
“The solution has saved us time and operational costs from manually scanning each form have been significantly reduced.”
Paul Partridge
Head of Data Insight, NWAA
“We would most definitely recommend Stratas' digital transformation solutions to other organisations.”
Paul Partridge
Head of Data Insight, NWAA
